RETURN WINDOW

Customers have 30 days from the date of purchase to return the item for a refund or exchange.

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RETURNED ITEM CONDITION REQURIEMENTS

The item must be returned in its original condition, unopened, unused, and with all original packaging, tags, and labels intact to be eligible for a full refund.

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INSTRUCTIONS FOR INITIATING A RETURN

To return an item, please follow these steps:

1. Contact our customer service at returns@glasscitybait.com to initiate the return process and obtain a Return Authorization (RA) number.

2. Pack the item securely in its original packaging, including all accessories and documentation.

3. Include a copy of the original receipt or proof of purchase with the returned item.

4. Ship the item (contact us for the address to return products to).

5. Please ensure that the RA number is clearly marked on the outside of the package.

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SHIPPING & HANDLING COSTS

Customers are responsible for the shipping and handling costs associated with returning the item unless the return is due to an error on our part or a defective product. In such cases, please contact our customer service at support@glasscitybait.com for further assistance and instructions. Our dedicated team will be happy to provide you with the necessary guidance and support to facilitate the return process smoothly.

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Please note that it's important to reach out to our customer service before proceeding with the return in cases where the return shipping costs should be covered by us due to an error or defective product. This will ensure that you receive the appropriate assistance and avoid any unnecessary expenses on your part.

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Should you have any additional questions or require further clarification, please do not hesitate to contact our customer service at the provided email address. We are here to assist you throughout the return process.

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RESTOCKING FEES

Restocking fee: A restocking fee of 15% will be applied to every returned item. This fee is composed of 7.5% for the item and 7.5% for State Tax. The restocking fee will be deducted from the refund amount.

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REFUND OPTIONS

Refunds will typically be issued using the original payment method used for the purchase or in the form of store credit depending on the customer's preference. In cases where the original payment method is unavailable, refunds will only be provided in the form of store credit, or an alternative method determined by our discretion.

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For defective products, exchanges can be made for the same item. If you receive a defective product, please contact our customer service within 14 days of receiving the item to arrange for an exchange. We will strive to provide you with a replacement of the same product, subject to stock availability and any specific conditions outlined in the product warranty or exchange policy.

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Please note that exchanges cannot be made on closeout items due to limited stock availability. If the requested item for exchange is not available, we will have to issue a refund to the original form of payment or provide store credit as an alternative. We apologize for any inconvenience caused by the limited availability of closeout items.

 

Should you have any further questions or concerns regarding refunds, exchanges, or our return policy, please don't hesitate to contact our customer service. We are here to assist you.

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EXCEPTIONS & LIMITATIONS

The following items are not eligible for return:

• Clearance Close Out Items

​Clearance closeout items are not eligible for return due to the limited availability of these products. As such, we are unable to accept returns or exchanges for clearance closeout items. We apologize for any inconvenience this may cause.

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​If a clearance closeout item is defective, however, we will gladly address the issue. Please contact our customer service at returns@glasscitybait.com within [insert number] days of receiving the item to report the defect. We will assess the situation and, if confirmed as a valid defect, provide either a refund to the original form of payment or store credit as an alternative.

 

We appreciate your understanding of our policy regarding clearance closeout items and assure you that we are committed to resolving any legitimate concerns related to defects in these products. Please reach out to our customer service for further assistance in such cases.

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• Live Bait Guarantee ​​

At Glass City Bait, we strive to provide you with the freshest live bait possible. To ensure its freshness, we can only guarantee live bait if it is delivered within one day.

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We do not accept returns on live bait, except in specific circumstances. If you receive live bait that has arrived within one day and it is either dead or damaged due to shipping, you may be eligible for a return. However, this claim must be made within a 24-hour period after the order has been shipped and delivered.

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We kindly request that you inspect the live bait immediately upon delivery and notify us of any issues within the specified time frame. To initiate the return process, please contact our customer service at returns@glasscitybait.com or call (419)-869-9372. Our dedicated team will guide you through the necessary steps to facilitate the return.

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Please note that we are unable to accept returns on live bait if it has been mishandled, stored improperly, or if the 24-hour time frame has been exceeded. This policy is in place to maintain the quality and freshness of our live bait products.

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Additionally, certain items may be subject to specific limitations or requirements for return, which will be communicated at the time of purchase.

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SATISFACTION GUARANTEE

Your happiness is our top priority. If, for any reason, you're not completely satisfied with your purchase, we're here to help. Simply reach out to our dedicated customer service team within 30 days of receiving the item, and we'll work closely with you to explore the best possible options for a refund or replacement. Your satisfaction and peace of mind matter to us.

CONTACT INFORMATION

For any questions or concerns regarding returns, please don't hesitate to contact our dedicated customer service team. You can reach us at (419)-869-9372 (SMS included), at our Facebook Page: https://www.facebook.com/glasscitybait,  or send us an email at support@glasscitybait.com. Our friendly and knowledgeable representatives are here to assist you and provide guidance throughout the return process. Your satisfaction is our priority, and we are committed to ensuring a smooth and satisfactory experience for every customer. Feel free to get in touch with us for any assistance you may need.

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DISCLAIMER

Please note that this return policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer service.